How to pass OKX face verification: lighting, ID consistency and retry order

Face verification is not about endless retries. It works best when your identity details match, your camera setup is stable and you follow the prompts carefully.

Who this guide is for

• Useful when KYC is blocked at the selfie or liveness step
• Document consistency and lighting matter more than repeated retries
• If it keeps failing, review device and environment before escalation

Suggested path

1. First confirm that your name, document type and uploaded ID all match the current verification request.
2. Then move to a bright and stable environment with a clean background, clear camera lens and no hat, mask or strong glare.
3. Follow the on-screen liveness actions such as blinking, turning or nodding while keeping your full face inside the frame.
4. If repeated attempts still fail, stop submitting continuously, try another device or network and then follow the official retry or manual review path.

Key checks

• face verification
• camera setup
• retry order

FAQ

Should I keep retrying immediately after failure?

No. It is better to check lighting, camera quality and identity details first.

Can glasses affect the result?

Yes, especially if glare blocks parts of the eyes or face.

When should I use manual review?

After you have checked environment and device issues but the liveness step still keeps failing.

Next move

Once you enter OKX, use the live platform page as the final source for fees, eligibility and campaign rules.